One way to improve your communication effectiveness is to communicate in a way that best fits the other person's DISC behavioral style.
When you find yourself communicating with a person who is reserved and people-oriented (primary Supportive behavioral style), remember these key communication tips:
- Slow down — they usually want you to give them time to process what you're saying before they respond.
- Show that you care about them — if you come across as focused only on the task at hand, you run the risk of offending them.
- Use stories and experiences more than facts and figures — like people who have a strong Inspiring trait, they tend to relate to the communication of emotion over the communication of facts.
- Use gentle hand gestures and voice tones — they might perceive abrupt motions and/or loud voice tones as angry, and they generally do not respond well to anger or direct confrontation.
- Ask more indirect questions than direct questions — if you come across as very bottom-line, you might appear aggressive from their perspective.
Remember these suggestions the next time you interact with people who are slower-paced and people-oriented, and you will improve the odds that they listen to, understand, and take action on your message.
Check this post, for more insights on how to guess at a person's DISC style.
This article is from the Connecting With People series. Use the links below to read more from this series.
- The DISC Model of Human Behavior - A Quick Overview
- Connecting With People
- Communication Tips: Connecting With Outgoing, Task-Oriented People
- Communication Tips: Connecting With Outgoing, People-Oriented People
- Communication Tips: Connecting With Reserved, People-Oriented People
- Communication Tips: Connecting With Reserved, Task-Oriented People
- Using the DISC Model: How to Create Stress for Other People
- Using the DISC Model: Focus on Needs More than Behaviors