Communication Tips: Connecting With Reserved, People-Oriented People

May 12, 2010 by Guy Harris
Filed under Communication Skills, DISC Model

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One way to improve your communication effectiveness is to communicate in a way that best fits the other person’s DISC behavioral style.

When you find yourself communicating with a person who is reserved and people-oriented (primary Supportive behavioral style), remember these key communication tips:

Slow down — they usually want you to give them time to process what you’re saying before they respond.
Show that you care about them — if you come across as focused only on the task at hand, you run the risk of offending them.
Use stories and experiences more than facts and figures — like people who have a strong Inspiring trait, they tend to relate to the communication of emotion over the communication of facts.
Use gentle hand gestures and voice tones — they might perceive abrupt motions and/or loud voice tones as angry, and they generally do not respond well to anger or direct confrontation.
Ask more indirect questions than direct questions — if you come across as very bottom-line, you might appear aggressive from their perspective.

Remember these suggestions the next time you interact with people who are slower-paced and people-oriented, and you will improve the odds that they listen to, understand, and take action on your message.

Check this post, for more insights on how to guess at a person’s DISC style.