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Reversing the course of an escalating conflict is a topic that surfaces frequently in my work with coaching clients and workshop participants. I have received emails, blog comments, and twitter requests for help with this topic. While full treatment of the topic goes beyond what I can completely cover in a single blog post, I thought I would collect what I would consider the most
If you lead others, you are in the change business. When you are in the change business, you will eventually have to deal with resistance to your ideas, the direction you want to go, the new behaviors you are expecting, and more. Dealing with resistance is a normal part of leadership. When you attempt to create change that involves other people, they will inevitably ask
At one time, I thought I taught conflict resolution. Over time, I have come to realize that I don’t really teach conflict resolution as much as I teach conflict confidence. To resolve a conflict, you need the other person’s cooperation. Since you cannot demand or force cooperation, you have no control over how the other person will respond to your efforts. As a result, you
Last month, my wife created a miracle. She planned and pulled-off a wedding reception in seven days. Yes, you read that correctly — seven days from decision to wedding and reception. Many things happened leading up to the decision, but the simple answer for the question “Why would you do that?” comes down to my daughter’s fiance (now husband) receiving orders to Germany following the
In my work with clients of all kinds, I have noticed five basic types of response to conflict. I see people who are… Conflict Rock Stars Conflict Rock Stars are almost always in control of their responses. They know how to communicate calmly and assertively in nearly every situation. Their response seems easy and effortless to the outside observer. Conflict Confident People who are Conflict
As I travel around the country to lead workshops, I often hear frustrations with or objections to some of the supervisory/leadership techniques and approaches that I advocate and teach. I seldom hear an outright disagreement with the general approach. Instead, people express their frustration or objection like this: “That sounds great, but… “I work in the government.” “I supervise union employees.” “My boss won’t
Successful conflict resolution depends on the careful application of several communication and relationship building principles and skills. Frankly, it can be complicated and difficult to do. One critical skill in the complicated mess of conflict resolution is assertive communication. As I speak, write, coach, and train on the application of assertive communication techniques and strategies, I get many questions related to this topic. One of
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