Conflict Resolution Mistakes: Stating Opinions As Facts

I must confess, this is a bit of a pet-peeve of mine. I am okay with people having an opinion. I am okay with people whose opinion differs from mine. I just get a little frustrated when they state and defend their opinion as if it were a fact. I can accept it is a fact that they have an opinion. I just struggle with accepting their opinion as a fact when all they have to support it is their assertion that it is true. As I said in Why You Shouldn’t Take Conflict Resolution Advice From Politicians,... [Read more]

Road Rage, Interpretations, and Workplace Conflict

As I returned home from taking my daughter to school last Friday, a gentleman in a van pulled out in front of me and forced me slam on the brakes to avoid hitting him. When we passed each other, he looked at me sheepishly and waved. Clearly, he did not see my car. I’m guessing that he did not intend to create a heart stress moment for me. It just happened. He’s human. After I waved to him to let him know that I undestood, I thought of the times I have seen other people react totally differently.... [Read more]