One of the common questions I get as I lead workshops and work with my coaching clients is:

How do I decide if a conflict is worth the effort to resolve?

I think this is a great question. Honestly, resolving a conflict can take lots of emotional energy. While I think it is generally a good idea to work with other people to productively resolve conflicts, I recognize that you do not need to invest this energy to resolve every conflict you might experience. Here are a few times when you might decide to avoid the conflict rather than work to resolve it.

• When you do not care about the long-term health of your relationship with the other person.
• When you have little concern about the outcome of the situation.
• If you are concerned that the other person will resort to physical violence if you engage in a resolution conversation with them.

I’m still thinking through other situations when it might be reasonable to avoid the conflict rather than resolve it, and I think this represents a pretty good short-list of considerations when you make the decision.

As I said, in general I suggest that conflict resolution is worth the effort even though some situations might lead you in a different direction.

I would love to see your thoughts on this topic in the comments section.

Related posts:

1. Conflict Prevention: Just Fix the Problem
2. Conflict Resolution Tips: The Power of Patience
3. Do This If You Want to Guarantee Conflict Escalation

A few weeks ago, I wrote a post in the ABC’s of Life series on forgiveness. Today, I got a comment from Aled Davies with a link to a post on his blog about 5 Steps to Forgiveness.

I really liked what I read over at Aled’s blog, and it got me thinking: one of the key components I see in the 5 steps he wrote about is patience.

The patience to:

• Slow down your emotional response
• Consider that the other person might actually have a positive intention rather than a negative one
• Carefully consider what might be the other person’s perspective

I have noticed that people who are able to successfully resolve conflicts generally exercise great patience with others, with themselves, and with the process of reconciling differences. They seldom push or rush either the other person or the process, and they work to remain open to alternative explanations for events rather than assuming people meant harm by their words or actions.

While I am not always patient with others, that is my goal. As Benjamin Franklin said:

Genius is nothing but a greater aptitude for patience.

Personally, I would love to be a genius at something, and resolving conflict seems like a good, productive area to be a genius about.

Won’t you join me in pursuit of conflict resolution genius by working to exercise greater patience?

Related posts:

1. Conflict Resolution Tips: Don’t Assume You Know What Someone Will Do
2. Conflict Resolution Tips: See Others Fairly
3. Exercise Your Power of Choice in Conflict Resolution

I am not always “on my game.”  Teaching conflict resolution, problem solving, interaction dynamics, and leadership skills does not make me perfect at applying them. It does make me aware, and that awareness helps me to correct my thinking more quickly. It also makes me work on practicing the skills so that I keep getting better.

And still, I have moments of insight about myself, my thinking, and my conflict approaches that are new. I’ll share a recent insight with you that I hope also helps you. First, two quick scenarios to frame the insight:

Scenario Number One:

A few days ago, a colleague of mine received a request from a customer to address a challenge, and she did not have all of the information necessary to fix the problem. As she sought information to solve the customer’s problem, she contacted a third person who she thought would have the information and authority to correct it, and she got, from her perspective, no real assistance.

Out of frustration and near desperation, she called me to see if I could offer any insights or perspective that could help her to address the customer’s issue.

As we talked through the scenario and the various techniques she could use to move the situation towards resolution, I had what my father calls “a blinding flash of the obvious”:

I could fix the problem for her!

Scenario Number Two:

I received an email from a person who had some challenges accessing information at the Bud to Boss Community for leaders. This is the community that  Kevin Eikenberry, my co-author, friend and colleague, and I launched to support readers of our book, From Bud to Boss. I really like tech stuff, like building websites, so I take care of many technical details related to that community.

As I was composing the email to let the person know how to fix her problem, I had another blinding flash of the obvious:

I could fix the problem for her!

In both cases, I entered the situation with a “Here’s the information you can use to fix your own problem” mindset. In both cases, moving to a “How can I fix this for you?” approach lead to quick resolution, clearer communication, and less conflict as I took a few immediate actions to correct the problems.

There are many situations — in coaching, parenting, and performance management for example — when the approach I started with is a better long-term answer. And, there are many situations where this approach can lead to further conflict because it fails to address the real frustration felt by the other person. Most situations have a bit of both the need for an immediate fix and some coaching about how to avoid or correct the problem in the future.

The first scenario fell in the category of having elements of both quick fix and long-term solution thinking. The second one only needed an immediate fix.

Both scenarios illustrate two key concepts to remember if you want to head-off conflicts before they start:

1. Beware of using your strengths to excess

I am logical, analytical, and relatively patient. I am good at collecting information, analyzing it, and recommending solutions to problems. I like to help other people solve their own problems so that I can equip them to better handle similar situations in the future.

That same strength, carried to excess, can sometimes stop me from taking immediate action to solve the problem and move on.

2. Ask yourself better questions

In both situations, I was initially thinking “How can I help them fix their problem?”

Somewhere in the middle of both interactions, I shifted to “How can I fix their problem for them?”

The first question probably relates to the first point I made about my strength carried to excess, and it reveals a subtle flaw in my thinking. While I wasn’t consciously thinking this way, I now realize that the first question carries a bit of  “How can I avoid getting involved so that they will go away and leave me alone?” thinking in it.

The second question is a deeper level of personal responsibility than the first. It implies personal involvement and action rather than detached analysis and suggestion.

Here are the questions I ask you to consider as you work to apply the lessons from my insights about myself:

1. Where are you using your strengths to excess so that they become a source of conflict rather than a resolution for conflict?, and
2. How can you rephrase the questions that you ask yourself so that you become an active problem solver before conflicts escalate?

Related posts:

1. Be Careful What You Assume
2. Listen to the Person Before You Solve the Problem
3. Effective Communication Skills: Acknowledge Emotions Before Solving Problems

Today, I have another lesson drawn from my recent guitar playing endeavor for people of all ages and roles.

First, the story behind the lesson.

As my daughters and a friend of mine patiently teach me scales, chords, chord progressions, hand positions, and strumming patterns; I have learned to struggle through a song or two. I don’t model the ease and beauty of playing that you might see in a true guitar master like Eric Clapton or Jim Croce (yes, I am showing my age), I can manage to, generally, make sounds that resemble music.

I know how to make my left hand create a number of chords. I know them by name, and I know a few simple variations. I have even learned what it means to hammer on and pull off. It’s great fun even though the finger tips of my left hand alternate between painful and numb.

In the process, I have learned that…

The concepts of playing a guitar are relatively simple, but playing a guitar well is not easy.

I quickly learned some fundamentals, and, using those fundamentals, I can fumble through a few songs. I am a looong way from true proficiency with the guitar. Still, I believe that with effort, practice, study, and the willingness to fail in the process; I can achieve some level of mastery.

The same is true for anyone working to apply the communication and conflict resolution principles that I write about and teach. It takes effort, practice, study, and the willingness to fail in the process to master them.

Becoming a great leader, communicator, conflict resolver, parent, or anything else, depends on the work done in the process of becoming proficient. It does not happen without study and focused practice.

The difference between doing something you have heard or seen someone else do and doing it with mastery is in the time and effort invested after you learn the concept.

Related posts:

1. The Secret to Mastery is in the Transitions
2. Beware of Labels
3. Effective Communication Skills: Acknowledge Emotions Before Solving Problems

A few days ago, I posted about the tragic death of a young lady who was part of my life when I was in college and she was a toddler. You can read that post here.

Sadly, I was unable to attend her funeral. I learned of the accident that took her life late on Thursday night and the funeral was on Saturday. I live in Indiana, and her funeral was in North Carolina.

My inability to get to North Carolina to lend my support to people who were a big part of my early adulthood saddened me equally as much as hearing of Krystal’s death.

In reflecting on the events of the last few days, I see that the problem is one of margin.

To explain what I mean, I’ll lean on my background as an engineer.

In my engineering design classes, I learned about the concept of design or safety margin — a factor built into design calculations to allow for minor errors, miscalculations, under estimations, and other variables that are difficult to accurately determine.

While I was in the Navy and learning to become an Engineering Officer, I learned about the specific margins that were built into both the submarine and the engineering plant to ensure safe operation.

Later, when I was working as a research engineer in the chemical industry, I used the concept of design margin as I developed new products and worked with customers to get our products qualified for their applications.

Safe engineering design always considers, allows for, and builds in some margin for safety.

This weekend, I became eminently aware of the lack of margin in my life. I didn’t have enough time margin to safely make the 12-hour one-way drive in the time I had between learning of Krystal’s death and her funeral. I didn’t have enough financial margin to jump on a plane and go.

Do I have enough time to live up to my immediate commitments? Yes. Do I have enough financial margin to meet my financial obligations? Yes.

And having enough to meet the minimum requirements does not create margin.

Just as the concept of margin applies to our schedule and our budgets, it also applies to our personal and professional relationships. For example, do you have enough margin in your relationships to…

• Withstand a communication error?
• Make it through a misunderstanding of intention?
• Survive a missed appointment?
• Last beyond a forgotten task?
• Etc.

I don’t propose that I have a “silver bullet” answer for creating more margin. I do find myself thinking about it a lot the last few days.

I suppose that each person has to find his own way to create margin in his life. So, as we prepare to end 2010 and begin 2011, I’ll share the question with you that I’ve been asking myself:

What will you do, starting now, to create more time, financial, and relationship margin in your life?

This is a big question to consider, and it relates directly to how you set your goals for next year.

If you have suggestions for me or others reading this post that might help in this process, please leave a comment below.

If you have specific questions about setting better goals, my friend and colleague, Kevin Eikenberry, is leading a free teleseminar on December 21 to address goal setting issues. You can leave your question for him and register here.

Related posts:

1. How to Take Charge of Your Life – General Principles
2. Conflict Resolution from John Wooden – What’s Right Not Who’s Right
3. Learning to Embrace Messiness

To take charge of your life, focus on controlling what you can.

As a practical matter, there’s not much you can control. So, you might as well control what you can.

You cannot control:

• How other people treat you
• How other people respond to you
• What other people say
• The weather
• Company policies (for many people)
• Laws (again, for most people)
• etc.

You can control your own words, actions, reactions, and interactions.

That’s it.

When I discuss this idea in training, I often say that of the 6+ billion people on the planet I can only control one of them. And he doesn’t always cooperate with me.

Still, controlling myself is all I’ve got.

For example, I can’t control whether or not people read this blog. I can control how often I post.

I can’t control if people treat me with respect. I can control if I treat them with respect.

And, the list goes on in like manner.

The point is this:

By focusing on what I can control, I become less concerned with what I cannot control.

With this as my focus, I can take charge of my life. You can choose to do the same.

Related posts:

1. How to Take Charge of Your Life – General Principles
2. Commit to Continual Learning – Life Lessons From Cal Ripken, Jr
3. Victim or Victor – You Decide

As I reflected on what he had to say and I considered some of the questions I receive in workshops, seminars, teleseminars, and coaching calls, I realized that part of what I hope to accomplish with my work is to help people get free of thoughts, attitudes, and behaviors that trap them in bad situations — bad work relationships, bad personal relationships, bad partnerships, etc.

So, I’m starting a series of articles targeted at specific things you can do to take charge of your life. I haven’t mapped out a detailed plan at this point. The series might be 6 articles or 16. I don’t know right now. I’m just going to write them and keep adding to the series until it is finished.

The general principles that come to mind as I start are:

• Control what you can
• Influence who you can
• Forget about the things and people you can neither control nor influence
• Stay focused on what you can do rather than what you can’t do
• Take responsibility for your situation.

I might think of some others as the series progresses. I would certainly be open to input on what to include on this list. Please let me know if you see a core, guiding principle for taking charge of your life that I missed.

The general principles are sort of like the airplane control panel in the picture above. They give you a way of looking at and evaluating your life to see what you either need or want to change. I’ll be exploring each of them individually and some related ideas in future articles. I hope you’ll stop by again and check the series out as it unfolds.

Related posts:

1. Take Charge of Your Life – Control What You Can
2. Commit to Continual Learning – Life Lessons From Cal Ripken, Jr
3. The ABC’s of Life: Accept Difference

If you’re willing to listen, you can learn all sorts of lessons from all kinds of people.

Today, I had the chance to see Cal Ripken, Jr speak at a conference in Baltimore, Maryland. Just in case you don’t know him, he played many seasons with the Baltimore Orioles baseball team. He holds the Major League Baseball record for the most consecutive games played (2632).

He spoke about his personal perspective on perseverance and success. At one point, speaking about the need to continually learn, grow, and improve, he said:

The ones who become satisfied with who they are have short careers.

What a powerful way to make the point about the need to constantly invest the effort to become better. He was speaking specifically about baseball players, and the lesson applies to all of us: leaders, team members, co-workers, parents, and spouses.

I encourage you to take this wisdom to heart and to commit yourself to lifelong, personal growth.

Related posts:

1. Take Charge of Your Life – Control What You Can
2. How to Take Charge of Your Life – General Principles
3. Learning to Embrace Messiness

You can use the DISC model to have some fun with other people by watching them stress out when you consciously communicate with them in a way that is different from their preferred style. It’s fun and easy to do.

Here are some tips to help you make this happen.

When you are communicating with…

…an outgoing, task-oriented, Dominant style person:

• Speak slowly
• Tell really long-stories
• Give them lots of details they didn’t ask for
• Avoid anything that even remotely resembles a decision or results-focused action.

…an outgoing, people-oriented, Inspiring style person:

• Speak in a monotone, boring tone
• Never smile, laugh, or indicate that you enjoy the conversation
• Focus on data and details
• Tell no stories and share no emotions

…a reserved, people-oriented, Supportive style person:

• Speak quickly and loudly
• Stand face-to-face and move your hands wildly while you speak
• Push for quick results rather than listen to their concerns
• Ignore how people feel about a situation

…a reserved, task-oriented, Cautious style person:

• Tell stories with lots of emotional appeal
• Try to get them to be “excited”
• Attempt to persuade them before you have answered all of their questions
• Focus on emotions over facts

The next time you want to frustrate another person, just remember these tips and consciously apply them to create an uncomfortable environment that encourages them to avoid you and disconnect from the conversation.

(This post is totally tongue-in-cheek. Hopefully, you see that I advocate doing exactly the opposite of what I have written here.)

Related posts:

1. DISC Model FAQ’s: Is Changing Your Behavior Phoney?
2. Using the DISC Model: Focus on Needs More than Behaviors
3. A DISC Model Question You Should Ask of Yourself

Get ready, this is a bit of a rant.

Nothing happened to set me off. There was no “precipitating event” this morning.  This is just a frustration of mine that has been building for some time. Ready? Here goes…

Why do we blame other people when we don’t do everything we can do to fix or change a bad situation?

Parents blame teachers and teachers blame parents for poor test scores. Managers blame employees and employees blame managers for poor business results. Parents blame teenagers and teenagers blame parents for misunderstandings.

I completely support the idea of holding people accountable for their words, actions, and responsibilities. I believe that people are responsible for both their actions and their failures to act.

I also believe that you cannot hold someone else accountable if you have not, first, done everything in your power to fix the situation.

Doing my part has nothing to do with you doing your part. It’s my responsibility to do everything in my power to make things better whether you choose to cooperate with me or not.

The moment that I make my contribution to making things better contingent on you doing your part, I abdicate my responsibility.

Yes, I understand that people get frustrated and give up when other people don’t eventually cooperate. I get that.

I’m not suggesting that we should keep pursuing relationships that have no hope of reciprocal effort or that we continue to work in environments that are toxic or dangerous (either emotionally or physically) beyond our ability to change them.

I am suggesting that we make sure we have done whatever we can do before we even begin to think about pointing our fingers at other people.

Here’s my personal responsibility pledge:

From this day forward, I pledge to always give my best and fullest effort to a business, organization, cause or relationship that I am involved in before I start blaming other people for its failure.

Will you join me today in taking the personal responsibility pledge?

Related posts:

1. Victim or Victor – You Decide
2. Commit to Continual Learning – Life Lessons From Cal Ripken, Jr