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The diagram above shows a simplified model for better understanding what drives behavior. Since people often spend their lives studying and understanding… [Read more...]
Last week, I listened to a speaker talk about the necessity of becoming clear on your purpose if you want to achieve success. It was a message that resonated… [Read more...]
Not all conflict is bad. In fact some conflict can actually be good. The difference is whether the conflict is constructive or destructive. The challenge… [Read more...]
One of the most common questions about using the DISC model is this: "How do I know another person's personality style?" Well, the short answer is:… [Read more...]
As I watch and participate in conflict conversations and conflict resolution efforts, I notice patterns of behavior that consistently produce bad results.… [Read more...]
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Have you ever read a dry, boring email, blog post, letter, or proposal? If you have, you know how dreadfully non-persuasive they can be. You also know how easy it is to miss the message the author attempted to convey. If you want to have your message read and acted upon, here are five tips – secrets – for more persuasive writing… 1. Write from
Ignore these critical considerations when you write, and you could invite a communication disaster. Written messages just might be the most dangerous form of communication. There are so many ways that they can go wrong and lead to miscommunication. If you have ever written a message that someone else misunderstood, then you know what I mean. While, the general rules of effective communication apply equally
The communication process really should be easy. You say something to another person. They hear it. They act in a way that is consistent with what you said. End of discussion. And, it’s not quite that easy. In reality, the process for spoken communication goes like this: You get a picture in your mind of what you want to communicate. You convert that picture into
Have you ever taken an action – either immediately or at some later time – based on what you heard someone say only to find out after you acted (or spoke) that you did not accurately understand their statement or request? So far, everyone I have asked this question in a face-to-face conversation answers pretty much the same way. In effect, they all say: “Yes,
Before you start looking for the right communication technique or words to use to convey an idea, you must consider three critical factors. They are not complicated. They are important. Failure to include them in your thinking, could lead to a failed communication. Proper consideration of these three factors coupled with understanding the underlying principles of communication and conflict resolution will lead you to successful,
