Recent Posts


Three Ways to Deal with an Angry Person

How do you like dealing with an angry person? If you're like most of the people I know, you hate it. And, you occasionally have to do it. While some people seem to have a knack for helping others "back off the edge," most people feel at least a little bit nervous or apprehensive about these situations. I happen to be one of those people. In my effort to master this … Continue Reading


Three Communication Strategies Guaranteed to Irritate Others

In workshops and coaching conversations, I receive many questions about the right way to communicate an idea. Sadly, I cannot define the absolutely, most correct, “right” way to communicate an idea – particularly if the idea is communicated during a conflict conversation. I can, however, identify several definitively wrong ways to do it. In today’s post, I’m going to share … Continue Reading

DISC Model


Use the Right Style at the Right Time

Every stage of team development has different characteristics. These different characteristics mean that every stage calls for leaders to behave in different ways to support team growth. In From Bud to Boss, … Continue Reading

Communication Skills

Leadership Skills

Conflict Resolution