Recent Posts


A Collection of Conflict Resolution Quotes

I love quotes. They often capture big concepts in only a few words. They give me "thought anchors" to help me collect and focus my thoughts. This is a quick video I put together to capture some great conflict resolution quotes that help and inspire me. I hope it stimulates your thinking about the mindset of successful conflict resolution. … Continue Reading


The Leadership Secret to Getting More Done

One of the things I notice as I work with new leaders is a tendency to accept work practices and processes as fixed entities. In some cases, company procedures, processes and work practices are mandated from a level far removed from the front-line supervisor, and they are relatively fixed. In most cases, front-line supervisors have more flexibility and freedom to adjust and … Continue Reading

DISC Model


Use the Right Style at the Right Time

Every stage of team development has different characteristics. These different characteristics mean that every stage calls for leaders to behave in different ways to support team growth. In From Bud to Boss, … Continue Reading

Communication Skills

For Sale by Owner

You Cannot Sell What You Do Not Own

One day John, a newly promoted supervisor with Fictional Products, met with his boss, Bill, to discuss a new procedure recently mandated by a change to company policy. John was not happy with the change … Continue Reading

Leadership Skills

See through the barrier

Dealing with Creative Block

Two big ideas that have huge implications for you as a leader are swirling in my head. I am struggling valiantly (at least in my mind) to align the ideas in a way that briefly and meaningfully conveys them. In … Continue Reading

Conflict Resolution


Using Apology to De-escalate a Conflict

Apology is a powerful — and often under used — conflict resolution tool. One reason for not apologizing that I often hear in my work with clients is the concern that apologizing either totally admits fault for the … Continue Reading