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Guy Harris: The Recovering Engineer

Reflect, Respect, Reengineer, and Reinvent

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Enabling Process Improvement

By Guy Harris

For the past several months, I have been working with my friend and colleague Kevin Eikenberry on a number of projects. As part of my responsibility in working with Kevin, I serve as a coach on the … [Read more...]

Just Say “I’m Sorry”

By Guy Harris

I've written about the power of apology in the past, and today I was reminded of the power of the words "I'm sorry" by a short article I read in the November 23 edition of BusinessWeek magazine. As … [Read more...]

Easy Isn’t Necessarily Best

By Guy Harris

Yesterday, I stopped at a fast-food restaurant to grab a sandwich. When I pulled into the parking lot, I noticed six or seven cars in the drive through line and no one standing in line inside the … [Read more...]

Conflict Can Be Good

By Guy Harris

While I often explore thoughts, tips, techniques, and approaches for resolving conflict on this blog, I thought it might be important to acknowledge that conflict can actually be a good thing in some … [Read more...]

Effective Communication Skills: Acknowledge Emotions Before Solving Problems

By Guy Harris

Recently, I was working through an issue with another person. They were distressed over the results of a process that affects both of us. I helped to create the process. I have authority to change the … [Read more...]

How Would You Define The Problem?

By Guy Harris

Unlinking problems can help

As I watch political campaigns, national debates, business meetings, and family discussions where the rhetoric and emotion increases while the civility and connection decreases, I see a common thread: … [Read more...]

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