Have you ever looked carefully at a ship afloat? What do you notice about the water? As a submarine officer, I had plenty of opportunities to see ships tied to the dock, ships in transit in the … [Read more...]
Understand The Perspective, Don’t Label the Person
Everyone on the planet has some descriptive word or set of descriptive words attached to them. These descriptive words represent gender, personality style, religious beliefs, race, country of origin, … [Read more...]
Be Clear About Your Real Objective
Last week, my wife and my youngest daughter experienced a communication breakdown. In short, my daughter, at age 13, changed her plans without consulting my wife. This created a problem for two … [Read more...]
Use Pre-defined Code Words to Clarify Communications
On Monday, I offered Three Tips for Heading Off Conflicts Before They Start. My third tip was to work to ensure open lines of communication. In situations where you work closely with people over a … [Read more...]
Three Tips for Heading Off Conflicts Before They Start
In many cases, workplace conflicts result from unmet expectations. You have one set of expectations. The people around you have a different set of expectations. No one has any malice or ill intention … [Read more...]
Assume positive intent until they prove otherwise
In my last post, I offered three ways to Be a Victor, Not a Victim. In the context of conflict resolution, the thought is not about seeking victory during a conflict. Rather, the thought is about … [Read more...]
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