Have you ever been absolutely sure that you were right about someone else's bad thoughts, hostile feelings or harmful intentions only to later find that you were wrong? I have. During the time that … [Read more...]
Pause Before Responding
Just a few days ago, on January 3 to be precise, I sent a conflict resolution tip out on my twitter stream. In that tweet, I said: "Pause before responding. A short pause will help you gain emotional … [Read more...]
Conflict Resolution Tips: People Oriented Individuals with Task Oriented People
In my last blog post, I gave three tips to help task oriented people resolve conflict with people oriented individuals. In this post, I'll change the perspective by suggesting three tips that go the … [Read more...]
Conflict Resolution Tips: Task Oriented People with People Oriented Individuals
I often use the DISC Model of Human Behavior as a tool in my training sessions. One of the key ideas to draw from the model is that about 35% of people are more task oriented and about 65% of people … [Read more...]
Don’t Give What’s Yours, Don’t Take What’s Theirs
When you enter a conflict conversation with another person, keep this thought in mind: Don't give what's yours, and don't take what's theirs. Here's what I mean by that statement. You are … [Read more...]
Focus on Performance Issues
Many of the leaders that I work with express frustration with "attitudes" as they work to resolve workplace conflicts. Recently, a participant in a training class I was leading shared a story about … [Read more...]
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