Most supervisors deliver performance feedback to members of their team. A face-to-face meeting is the most common way to deliver feedback. During this meeting, the words you use are only part of … [Read more...]
Listening as a Tool to De-escalate Conflicts
Recently, I read this statement: "They keep yelling at me that I'm not listening." I would love to give credit to the person who said it, but I've lost the source. I think I saw it as a … [Read more...]
Five Ways to De-escalate a Conflict
Reversing the course of an escalating conflict is a topic that surfaces frequently in my work with coaching clients and workshop participants. I have received emails, blog comments, and twitter … [Read more...]
Change Your Delivery
If you lead others, you are in the change business. When you are in the change business, you will eventually have to deal with resistance to your ideas, the direction you want to go, the new behaviors … [Read more...]
Seven Reasons to Develop Conflict Confidence
At one time, I thought I taught conflict resolution. Over time, I have come to realize that I don't really teach conflict resolution as much as I teach conflict confidence. To resolve a conflict, … [Read more...]
How to Plan a Wedding Reception in Seven Days
Last month, my wife created a miracle. She planned and pulled-off a wedding reception in seven days. Yes, you read that correctly — seven days from decision to wedding and reception. Many … [Read more...]
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