Here are five sure-fire ways to irritate other people using the DISC model of human behavior: Tell them how they're feeling or what they're thinking. Explain to them why they did what they did … [Read more...]
Effective Communication: Begin With The End In Mind
In his classic success text, The Seven Habits of Highly Effective People, Stephen Covey says we should begin with the end in mind. I have seen this concept discussed in a number of ways and in a … [Read more...]
The DISC Model of Human Behavior – A Quick Overview
As a teenager and young adult, I thought people were totally irrational and unpredictable. In my thirties, I learned about patterns of behavior that people tend to follow in many areas of their lives … [Read more...]
“It’s cold in here” and Other Fighting Words
This post continues the thought I introduced in my last post - stating opinions as facts. I have noticed that people often state their ideas in a factual way when they are actually only opinions or … [Read more...]
Conflict Resolution Mistakes: Stating Opinions As Facts
I must confess, this is a bit of a pet-peeve of mine. I am okay with people having an opinion. I am okay with people whose opinion differs from mine. I just get a little frustrated when they state and … [Read more...]
The Positive Runs Out
This afternoon, I recorded a webinar on employee motivation techniques. During the webinar, I discussed a model of human behavior that helps to explain why people do what they do. The main learning … [Read more...]
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