For the past several months, I have been working with my friend and colleague Kevin Eikenberry on a number of projects. As part of my responsibility in working with Kevin, I serve as a coach on the … [Read more...]
Just Say “I’m Sorry”
I've written about the power of apology in the past, and today I was reminded of the power of the words "I'm sorry" by a short article I read in the November 23 edition of BusinessWeek magazine. As … [Read more...]
Effective Communication Skills: Acknowledge Emotions Before Solving Problems
Recently, I was working through an issue with another person. They were distressed over the results of a process that affects both of us. I helped to create the process. I have authority to change the … [Read more...]
Stop Long Enough to Really Understand
Recently, I participated in a meeting for an organization where I serve as one of the leaders. During the meeting, one person made a statement of opinion. Then another member countered with their … [Read more...]
Social Media, Language, and Conflict
Last week, Amanda Bucklow left a comment on my blog about a video that I discovered on another website. I didn't do an exhaustive search of my followers and friends at various sites, but I am sad … [Read more...]
Don’t Get Angry Because They Don’t Understand
When you have explained something a number of times to the same person or group of people, it is really easy to allow your frustration with the communication process to build. It's a small step from … [Read more...]
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