Or...How To Start A Conflict In my last post, I shared a victory I experienced by remembering a key point of conflict resolution. Just to keep things balanced, I think it's only fair to share a … [Read more...]
Be Careful What You Assume
Once again, an interaction with one of my daughters taught me a conflict resolution lesson. I drive my kids to school on most mornings that I am not on the road. I like the uninterrupted time with … [Read more...]
Beware of Perception Error
All of us struggle to understand other people's perceptions. Some of us struggle more than others, and we struggle to understand some people more than others. Still, we all struggle to some degree … [Read more...]
Give a SOLID Response
This is a modification of a previous post: Stop Observe Listen and Deliver Thanks to my friend Jim Carty for giving me the feedback to improve my acronym for maintaining self-control in conflict … [Read more...]
Stop, Observe, Listen, and Deliver
Have you ever been caught off-guard by someone else’s words or actions? I have. Have you ever interrupted someone to correct them during a conflict situation only to discover that you were the one who … [Read more...]
Look For Similarities Not Differences
As I write this post, I am sitting in an office in Toowoomba, Queensland, Australia. Tonight I speak to a group of business owners in Brisbane (about 2 hours by car). This is not my first opportunity … [Read more...]
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