As a coach and consultant, I spend lots of time listening to people describe their situation, their problem, their frustration, etc. My clients expect me to offer insights, knowledge, and perspectives … [Read more...]
Confront Negative Behaviors
This post is republished from a newsletter I used to write. "Problems in the workplace are often created not by what we do, but by what we fail to do.” - Aubrey C. Daniels – Bringing Out the Best in … [Read more...]
Listen to the Person Before You Solve the Problem
This post first appeared in 2004 in a newsletter I used to publish. On Halloween, my mother-in-law passed away in our home. She lived with us for nearly eight years. During the final weeks of her … [Read more...]
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