The diagram above shows a simplified model for better understanding what drives behavior. Since people often spend their lives studying and understanding what really drives our behavior, I am … [Read more...]
Don’t Use an Illness Description for a Normal Behavior
Last week, I saw a report on television about the number of children that have likely been misdiagnosed as ADD/ADHD. As I watched the television piece, I was reminded of a common problem I see when … [Read more...]
Rules Without Relationship Breeds Rebellion
Rules, expectations, and guidelines tell us the limits of our behavior. They help us know what is and is not acceptable in the eyes of the people close to us and within larger groups of … [Read more...]
Why You Might Eventually Do Something You Don’t Want to Do…
... And What You Can Do About It Have you ever told yourself that you wouldn't do something? Maybe you said you wouldn't eat too much at a party. Maybe you told yourself that you wouldn't speak too … [Read more...]
One Way To Guarantee That Your Suggestion Is Ignored
I have noticed one behavior many of us use that almost guarantees that our suggestions, solutions, and opinions will be ignored when we offer them: We tell people what to do before we have heard … [Read more...]
Effective Communication Skills: You Don’t Know Until You Ask
A few weeks ago, I was standing in an airport waiting for my return flight to Indianapolis when I overheard a woman ("Mary")* complaining about a flight attendant's ("Sue's") behavior on a previous … [Read more...]
