The communication process really should be easy. You say something to another person. They hear it. They act in a way that is consistent with what you said. End of discussion. And, it’s not quite … [Read more...]
Five Questions to Make Sure that You Understand Others Correctly
Have you ever taken an action – either immediately or at some later time – based on what you heard someone say only to find out after you acted (or spoke) that you did not accurately understand their … [Read more...]
Three Critical Factors to Consider Before You Choose a Communication Technique
Before you start looking for the right communication technique or words to use to convey an idea, you must consider three critical factors. They are not complicated. They are important. Failure to … [Read more...]
One Way to Head Off a Conflict: Manage Expectations
A little over a week ago, my wife and I drove our daughter from Indiana to Texas to begin her freshman year of college. On the return trip, we drove through Oklahoma. As is common this time of year, … [Read more...]
Employee Motivation: Compliance or Commitment?
Whether you are trying to resolve a conflict, coach an employee, or correct your child's behavior; you have to wrestle with your real goals. You have to ask yourself, "Do I want compliance or … [Read more...]
Conflict Prevention: Just Fix the Problem
I am not always "on my game." Teaching conflict resolution, problem solving, interaction dynamics, and leadership skills does not make me perfect at applying them. It does make me aware, and that … [Read more...]
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