A few weeks ago, a situation developed between me and another person where they felt the need to apologize. In all honesty, I was a bit irritated with the person and their behavior prior to receiving … [Read more...]
Use Intentional Silence To Understand Others
Several years ago, my friend, client, and colleague, Tom Butera called my office shortly after driving by a billboard with the following statement on it: Listen and silent have the same … [Read more...]
Be Clear About Your Real Objective
Last week, my wife and my youngest daughter experienced a communication breakdown. In short, my daughter, at age 13, changed her plans without consulting my wife. This created a problem for two … [Read more...]
Could It Be Me?
I have two colleagues. Both of them contribute something valuable to our personal and professional relationships. Both of them are good at what they do. Both of them have strong opinions. Both of them … [Read more...]
Choosing Your Emotional Response to Difficult Situations
Two weeks ago, I had the priviledge to work with my friends at Personality Insights in Atlanta at Share the Passion 2008. On Sunday morning, Christopher Coleman spoke. Christopher's story is really … [Read more...]
