How do you like dealing with an angry person? If you're like most of the people I know, you hate it. And, you occasionally have to do it. While some people seem to have a knack for helping … [Read more...]
Three Communication Strategies Guaranteed to Irritate Others
In workshops and coaching conversations, I receive many questions about the right way to communicate an idea. Sadly, I cannot define the absolutely, most correct, “right” way to communicate an idea – … [Read more...]
What a Diverted United Airlines Flight Can Teach You about Conflict Resolution
Shock and dismay are the best words I can use to describe my initial response to the news that a United Airlines flight from Newark to Denver had been diverted to Chicago due to a dispute between … [Read more...]
A Collection of Conflict Resolution Quotes
I love quotes. They often capture big concepts in only a few words. They give me "thought anchors" to help me collect and focus my thoughts. This is a quick video I put together to capture some great … [Read more...]
Six Questions to Ask for Successful Collaboration
The biggest problem with collaborative problem solving is the collaborative part. Many new leaders became leaders because they know how to get things done. This individual ability to solve … [Read more...]
Conflict De-escalation Strategies: Control Your Tone and Body Language
The perception of threat is the primary cause for conflict escalation. The most important word in the previous sentence is perception. If you have no intention of causing the other person harm (either … [Read more...]
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