When you enter a conflict conversation with another person, keep this thought in mind: Don't give what's yours, and don't take what's theirs. Here's what I mean by that statement. You are … [Read more...]
Slow Down to Speed Up
It seems that Tammy Lenski and I frequently get the same question: "How do you resolve a conflict quickly?" It also seems that we have similar answers: "Slow down." Virtually everything I do … [Read more...]
You Don’t Have To Say Everything That Enters Your Mind
Or...How To Start A Conflict In my last post, I shared a victory I experienced by remembering a key point of conflict resolution. Just to keep things balanced, I think it's only fair to share a … [Read more...]
Be Careful What You Assume
Once again, an interaction with one of my daughters taught me a conflict resolution lesson. I drive my kids to school on most mornings that I am not on the road. I like the uninterrupted time with … [Read more...]
Give a SOLID Response
This is a modification of a previous post: Stop Observe Listen and Deliver Thanks to my friend Jim Carty for giving me the feedback to improve my acronym for maintaining self-control in conflict … [Read more...]
Focus on The “Why” More Than the “What”
When two people find themselves in a conflict situation, the two parties usually focus trying to figure out what the other person is saying or what the other person wants. In the process, they can … [Read more...]
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