As I was looking through some of my favorite blogs this evening, I found this post by Tammy Lenski - 7 phrases you can't say in conflict resolution. In her post, Tammy lists some of the communication … [Read more...]
Encouragement Helps
Do you know anyone who consistently encourages other people? If you do, do you find it difficult to get angry with them? I know someone like that. He is a man in my church. He has been in the … [Read more...]
Use the Power of Apology
Apology is a highly under used approach in resolving conflicts. Many people avoid apologizing because they see it as a sign of weakness or as giving in to the demands of the other person. In a … [Read more...]
Confront Negative Behaviors
This post is republished from a newsletter I used to write. "Problems in the workplace are often created not by what we do, but by what we fail to do.” - Aubrey C. Daniels – Bringing Out the Best in … [Read more...]
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