When it comes to conflict, none of us is immune to our emotional triggers. Just yesterday, I had an interchange with someone close to me (not in my family, but still close) that didn't go very … [Read more...]
Effective Communication Skills: You Don’t Know Until You Ask
A few weeks ago, I was standing in an airport waiting for my return flight to Indianapolis when I overheard a woman ("Mary")* complaining about a flight attendant's ("Sue's") behavior on a previous … [Read more...]
Effective Communication: Begin With The End In Mind
In his classic success text, The Seven Habits of Highly Effective People, Stephen Covey says we should begin with the end in mind. I have seen this concept discussed in a number of ways and in a … [Read more...]
Conflict Resolution Mistakes: Stating Opinions As Facts
I must confess, this is a bit of a pet-peeve of mine. I am okay with people having an opinion. I am okay with people whose opinion differs from mine. I just get a little frustrated when they state and … [Read more...]
Why The Health Care Reform Debate Makes Me Sick
A few weeks ago, I wrote a post titled Why You Shouldn't Take Conflict Resolution Lessons From Politicians. In that post, I listed a number of things common to the political process that are terrible … [Read more...]
Conflict Resolution Lessons From A Lifeguard: A Drowning Man Doesn’t Care About You
Communication, conflict resolution, leadership, and parenting can, at times, resemble working as a lifeguard. In all of these situations, you can, like a lifeguard, be in the position of a person … [Read more...]
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