Yesterday, I stopped at a fast-food restaurant to grab a sandwich. When I pulled into the parking lot, I noticed six or seven cars in the drive through line and no one standing in line inside the … [Read more...]
Conflict Can Be Good
While I often explore thoughts, tips, techniques, and approaches for resolving conflict on this blog, I thought it might be important to acknowledge that conflict can actually be a good thing in some … [Read more...]
Effective Communication Skills: Acknowledge Emotions Before Solving Problems
Recently, I was working through an issue with another person. They were distressed over the results of a process that affects both of us. I helped to create the process. I have authority to change the … [Read more...]
How Would You Define The Problem?
As I watch political campaigns, national debates, business meetings, and family discussions where the rhetoric and emotion increases while the civility and connection decreases, I see a common thread: … [Read more...]
Stop Long Enough to Really Understand
Recently, I participated in a meeting for an organization where I serve as one of the leaders. During the meeting, one person made a statement of opinion. Then another member countered with their … [Read more...]
Road Rage, Interpretations, and Workplace Conflict
As I returned home from taking my daughter to school last Friday, a gentleman in a van pulled out in front of me and forced me slam on the brakes to avoid hitting him. When we passed each other, he … [Read more...]
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