All of us struggle to understand other people's perceptions. Some of us struggle more than others, and we struggle to understand some people more than others. Still, we all struggle to some degree … [Read more...]
Give a SOLID Response
This is a modification of a previous post: Stop Observe Listen and Deliver Thanks to my friend Jim Carty for giving me the feedback to improve my acronym for maintaining self-control in conflict … [Read more...]
Stop, Observe, Listen, and Deliver
Have you ever been caught off-guard by someone else’s words or actions? I have. Have you ever interrupted someone to correct them during a conflict situation only to discover that you were the one who … [Read more...]
Focus on The “Why” More Than the “What”
When two people find themselves in a conflict situation, the two parties usually focus trying to figure out what the other person is saying or what the other person wants. In the process, they can … [Read more...]
Look For Similarities Not Differences
As I write this post, I am sitting in an office in Toowoomba, Queensland, Australia. Tonight I speak to a group of business owners in Brisbane (about 2 hours by car). This is not my first opportunity … [Read more...]
Ignore a “Whisper” and You Force People to “Yell”
Conflicts often arise when people have unmet needs. People will do everything in their power to get their needs met. They often start the search to have their needs met with a "whisper." The whisper … [Read more...]
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