Apology is a powerful — and often under used — conflict resolution tool. One reason for not apologizing that I often hear in my work with clients is the concern that apologizing either totally admits … [Read more...]
Accept and Acknowledge Feelings to De-Escalate Conflicts
A common reason that conflicts escalate is the perception of threat one or both parties see in the conflict escalation cycle. Taking an action that makes you non-threatening to the other person is a … [Read more...]
Listening as a Tool to De-escalate Conflicts
Recently, I read this statement: "They keep yelling at me that I'm not listening." I would love to give credit to the person who said it, but I've lost the source. I think I saw it as a … [Read more...]
Five Ways to De-escalate a Conflict
Reversing the course of an escalating conflict is a topic that surfaces frequently in my work with coaching clients and workshop participants. I have received emails, blog comments, and twitter … [Read more...]
Seven Reasons to Develop Conflict Confidence
At one time, I thought I taught conflict resolution. Over time, I have come to realize that I don't really teach conflict resolution as much as I teach conflict confidence. To resolve a conflict, … [Read more...]
How to Plan a Wedding Reception in Seven Days
Last month, my wife created a miracle. She planned and pulled-off a wedding reception in seven days. Yes, you read that correctly — seven days from decision to wedding and reception. Many … [Read more...]
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