Last week, I posted a recommendation for three books that have strongly impacted both my personal and professional lives. One of the more challenging concepts I learned from those books comes from The … [Read more...]
Be Careful How You Ask Questions
Recently, I was speaking with participants in a training class about communication strategies to resolve conflicts between team members. I shared with them that a genuine sense of curiosity about the … [Read more...]
Use the Power of Apology
Apology is a highly under used approach in resolving conflicts. Many people avoid apologizing because they see it as a sign of weakness or as giving in to the demands of the other person. In a … [Read more...]
Conflict Always Involves Emotion
One challenge I see when people attempt to address a conflict is the desire to ignore or minimize the emotional side of it. They attempt to persuade the other party with logic, data, and reason when … [Read more...]
Beware of Labels
No one would talk so much in society, if he only knew how often he misunderstands others. - Johann Wolfgang von Goethe, 1749-1832, German playwright/poet When dictators come to power, they often use … [Read more...]
Listen More and Speak Less – 5 Steps to Become a Better Listener
As a coach and consultant, I spend lots of time listening to people describe their situation, their problem, their frustration, etc. My clients expect me to offer insights, knowledge, and perspectives … [Read more...]
