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Guy Harris: The Recovering Engineer

Reflect, Respect, Reengineer, and Reinvent

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Are You at War or at Peace?

By Guy Harris

Are you at war or at peace with others?

Last week, I posted a recommendation for three books that have strongly impacted both my personal and professional lives. One of the more challenging concepts I learned from those books comes from The … [Read more...]

Be Careful How You Ask Questions

By Guy Harris

Recently, I was speaking with participants in a training class about communication strategies to resolve conflicts between team members.  I shared with them that a genuine sense of curiosity about the … [Read more...]

Use the Power of Apology

By Guy Harris

Apology is a highly under used approach in resolving conflicts. Many people avoid apologizing because they see it as a sign of weakness or as giving in to the demands of the other person. In a … [Read more...]

Conflict Always Involves Emotion

By Guy Harris

One challenge I see when people attempt to address a conflict is the desire to ignore or minimize the emotional side of it. They attempt to persuade the other party with logic, data, and reason when … [Read more...]

Beware of Labels

By Guy Harris

Beware of labeling people.

No one would talk so much in society, if he only knew how often he misunderstands others. - Johann Wolfgang von Goethe, 1749-1832, German playwright/poet When dictators come to power, they often use … [Read more...]

Listen More and Speak Less – 5 Steps to Become a Better Listener

By Guy Harris

As a coach and consultant, I spend lots of time listening to people describe their situation, their problem, their frustration, etc. My clients expect me to offer insights, knowledge, and perspectives … [Read more...]

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