In my work with clients of all kinds, I have noticed five basic types of response to conflict. I see people who are... Conflict Rock Stars Conflict Rock Stars are almost always in control of their … [Read more...]
Three Questions to Consider Before you Speak Assertively
Successful conflict resolution depends on the careful application of several communication and relationship building principles and skills. Frankly, it can be complicated and difficult to do. One … [Read more...]
Can Every Conflict Be Resolved?
I often get asked if every conflict can be resolved. Since I work with leaders and teams to resolve workplace conflicts and to build the confidence people have to address conflicts, I think it's a … [Read more...]
Conflict Confidence Workshop
I'm conducting two-day Conflict Confidence courses — sponsored by my friend, colleague and co-author Kevin Eikenberry . Here's a quick video I created about my personal journey to develop … [Read more...]
What’s the Problem?
Many people rise to leadership positions because they can solve problems. That was certainly true for me. One of the reasons I quickly moved from an individual contributor role to a supervisory … [Read more...]
My Philosophy For Conflict Resolution
My daughter shared a short poem with me today that struck me with its simplicity and wisdom. While it's not the first time I have seen it, it did resonate strongly with me when she read it. It … [Read more...]
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