In a conflict, it is often tempting to go on the attack in an effort to make your point. In fact, it's a natural response to a situation you perceive as physically or emotionally threatening in some … [Read more...]
Not Every Question is a Threat
"What religion are you?" The question hung in the air between the two teenagers engaged in a conversation about family rules and expectations. While I do not know this to be true, it appeared to me … [Read more...]
Keep Moving Forward
As a watch officer on a submarine, I got to “drive the boat.” During my six-hour watch (shift), I led the team that charted course, controlled direction and depth, coordinated atmosphere controls, and … [Read more...]
Assume Benign Intent
My anger was rising. Every time he spoke, I grew more frustrated and irritated. I could feel my blood pressure rising, my face flushing, my lips tightening, and my shoulders hunching forward. I knew … [Read more...]
Four Ways to Improve Your Communication
If you want to become more effective as a leader, more successful in meetings, or more confident while resolving conflicts, become a better communicator. On the high end of the communication skill … [Read more...]
Six Questions to Make Sure You Have Communicated Effectively
The communication process really should be easy. You say something to another person. They hear it. They act in a way that is consistent with what you said. End of discussion. And, it’s not quite … [Read more...]
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