I tend to notice how people respond to certain words. I guess that's something of an "occupational hazard" for me. As I watch how people respond, I look for patterns. And I see a strong pattern … [Read more...]
One Way to Head Off a Conflict: Manage Expectations
A little over a week ago, my wife and I drove our daughter from Indiana to Texas to begin her freshman year of college. On the return trip, we drove through Oklahoma. As is common this time of year, … [Read more...]
Conflict Resolution Tips: The Power of Patience
A few weeks ago, I wrote a post in the ABC's of Life series on forgiveness. Today, I got a comment from Aled Davies with a link to a post on his blog about 5 Steps to Forgiveness. I really liked … [Read more...]
Conflict Prevention: Just Fix the Problem
I am not always "on my game." Teaching conflict resolution, problem solving, interaction dynamics, and leadership skills does not make me perfect at applying them. It does make me aware, and that … [Read more...]
Conflict Resolution Tips: Don’t Assume You Know What Someone Will Do
Have you ever seen or been involved in a conflict conversation where one person said: "I knew that you were going to say that!" If you have, you probably noticed that the conflict intensity … [Read more...]
The Secret to Mastery is in the Transitions
I'm sitting in an airline lounge at LAX, and I'm reflecting a bit on my week as I wait to board a red-eye flight back to Indianapolis. I just finished co-facilitating a single day training session … [Read more...]
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