While I often explore thoughts, tips, techniques, and approaches for resolving conflict on this blog, I thought it might be important to acknowledge that conflict can actually be a good thing in some … [Read more...]
Effective Communication Skills: Acknowledge Emotions Before Solving Problems
Recently, I was working through an issue with another person. They were distressed over the results of a process that affects both of us. I helped to create the process. I have authority to change the … [Read more...]
How Would You Define The Problem?
As I watch political campaigns, national debates, business meetings, and family discussions where the rhetoric and emotion increases while the civility and connection decreases, I see a common thread: … [Read more...]
The Power of Thank You
This morning I have been catching up on reading some of my favorite blogs. As always, I saw really thought-provoking content by Tammy Lenski, Victoria Pynchon, Kevin Eikenberry, and Kare … [Read more...]
Stop Long Enough to Really Understand
Recently, I participated in a meeting for an organization where I serve as one of the leaders. During the meeting, one person made a statement of opinion. Then another member countered with their … [Read more...]
Why I Don’t Want to Be a Tolerant Person
Last week, I attended Shadow Day at my daughter's school. On Shadow Day, parents attend classes with their children. As I sat in her American Literature class listening to a discussion of Nathaniel … [Read more...]
Road Rage, Interpretations, and Workplace Conflict
As I returned home from taking my daughter to school last Friday, a gentleman in a van pulled out in front of me and forced me slam on the brakes to avoid hitting him. When we passed each other, he … [Read more...]
Experience Is Mandatory But Learning Is Optional
We all have experience. You get experience by simply living life. However, our experiences really don't matter if we fail to reflect on and learn from them. Over the last few days, I have been … [Read more...]
Conflict Escalation – 5 Ways to Quickly Make a Conflict Worse
Just in case you would like to have some fun with another person in your next disagreement, here are some tips for quickly escalating a minor miscommunication to a full-blown conflict. 1) Tell them … [Read more...]
We Have To Find A Way To Make This Work
I am pretty reserved and definitely task-oriented. I care about people, but I expect people to behave logically. When I work, I focus very intently on the work in front of me. Distractions and … [Read more...]
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