Today, I read two really good posts concerning the work of Albert Mehrabian. I enjoyed reading and comparing the two interpretations of Mehrabian's work by both Bert Decker and Olivia … [Read more...]
To Learn and Grow: Get an Outside Perspective
A few months ago, I came across a quote that has become a big part of what I teach in the realm of resolving conflict, leadership skills, and the DISC model of human behavior. I think that it came … [Read more...]
What To Do When Everyone You Work With Is An Idiot
If everyone that you work with is an idiot, I have a suggestion for you: Check your attitude. Or, as I heard a speaker say one time, "Give your head a shake." In Winning with People, John … [Read more...]
What Our Cats Taught Me About Working With People
We have two outdoor cats at our home named Hobbes and Merlin. They have a house, a food bowl and a litter box in our garage. During the day, we open the garage door and let them run free. At night, we … [Read more...]
It Don’t Matta’ It’s In The Past
A few weeks ago, a situation developed between me and another person where they felt the need to apologize. In all honesty, I was a bit irritated with the person and their behavior prior to receiving … [Read more...]
Three Common Causes for Tension between Employees and the Environment
When people are physically uncomfortable, they generally have difficulty focusing on the work at hand, and they tend to become emotionally sensitive and irritable. Both of these conditions contribute … [Read more...]
A Great Lesson from My Awesome Wife
My wife, Sandra, is awesome. We don't always see eye-to-eye. We sometimes get frustrated with each other. Still, she is awesome,and she fully embraces an "I'm responsible" approach to life. On May … [Read more...]
Five Practical Steps You Can Take to Reduce Tension Between Co-workers
Tension between co-workers is one of the more common sources of emotional “pressure” build-up for people. Left unaddressed for long enough, the pressure can build to the point of a blow-up. … [Read more...]
Approach Drowning People With Caution
I met someone lately who I like and who, at the same time, has some behaviors that really frustrate me. He seems incapable of restraining his desire to speak, and he consistently acts in ways that … [Read more...]
Use Intentional Silence To Understand Others
Several years ago, my friend, client, and colleague, Tom Butera called my office shortly after driving by a billboard with the following statement on it: Listen and silent have the same … [Read more...]
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