I love quotes. They often capture big concepts in only a few words. They give me “thought anchors” to help me collect and focus my thoughts. This is a quick video I put together to capture some great conflict resolution quotes that help and inspire me. I hope it stimulates your thinking about the mindset of successful conflict resolution. Enjoy!
Three Ways to Deal with an Angry Person
What a Diverted United Airlines Flight Can Teach You about Conflict Resolution
Conflict De-escalation Strategies: Control Your Tone and Body Language
Using Apology to De-escalate a Conflict