Recently, I read this statement: "They keep yelling at me that I'm not listening." I would love to give credit to the person who said it, but I've lost the source. I think I saw it as a … [Read more...]
The Power of Active Listening
I owe the inspiration for this post to Kit Cooper over at The Best Life Practices Blog. Kit interviewed longtime diplomat Dennis Ross, and Dennis shared this quote during the interview: “I tell … [Read more...]
Listen More and Speak Less – 5 Steps to Become a Better Listener
As a coach and consultant, I spend lots of time listening to people describe their situation, their problem, their frustration, etc. My clients expect me to offer insights, knowledge, and perspectives … [Read more...]
Listen to the Person Before You Solve the Problem
This post first appeared in 2004 in a newsletter I used to publish. On Halloween, my mother-in-law passed away in our home. She lived with us for nearly eight years. During the final weeks of her … [Read more...]
