Not all conflict is bad. In fact some conflict can actually be good. The difference is whether the conflict is constructive or destructive. The challenge is that the emotional energy, body … [Read more...]
Three Actions You Can Take to De-escalate Conflicts
In a previous post on exercising your power of choice to get conflicts under control, I mentioned some specific actions to consider using to de-escalate conflicts. In this post, I'm expanding on … [Read more...]
Conflict Resolution Insights: Why Conflicts Escalate
On two recent occasions, I have been involved in interactions that started with a minor miscommunication and quickly elevated to full-blown conflict. In both situations, the other person and I pretty … [Read more...]
How To Control Your Anger: Two Questions To Ask Yourself
Guy Shares Two Questions to HelpYou Control Your Anger A question that often comes up in my conversations and training sessions regarding conflict resolution is this: How do I control my … [Read more...]
Just Say “I’m Sorry”
I've written about the power of apology in the past, and today I was reminded of the power of the words "I'm sorry" by a short article I read in the November 23 edition of BusinessWeek magazine. As … [Read more...]
Road Rage, Interpretations, and Workplace Conflict
As I returned home from taking my daughter to school last Friday, a gentleman in a van pulled out in front of me and forced me slam on the brakes to avoid hitting him. When we passed each other, he … [Read more...]
