I often say that facts dictate the need for change and emotions create the barrier to it. The issue of understanding and addressing the emotional factors that slow change efforts – both organizational … [Read more...]
You Cannot Sell What You Do Not Own
One day John, a newly promoted supervisor with Fictional Products, met with his boss, Bill, to discuss a new procedure recently mandated by a change to company policy. John was not happy with the … [Read more...]
Question What You Know Is True
When you know that something is true and someone says something to contradict that knowledge, you will likely reject what they said without giving their statement serious consideration. After all, you … [Read more...]
What CAN You Do?
As I travel around the country to lead workshops, I often hear frustrations with or objections to some of the supervisory/leadership techniques and approaches that I advocate and teach. I … [Read more...]
Keep Moving Forward
As a watch officer on a submarine, I got to “drive the boat.” During my six-hour watch (shift), I led the team that charted course, controlled direction and depth, coordinated atmosphere controls, and … [Read more...]
Change Management Lessons: Surprise Breeds Inaction
Life lessons sometimes hit me in a delayed fashion. Reflecting on two experiences in my life – separated by about two years – reminded me of a valuable lesson for leaders of organizations facing … [Read more...]
