I met someone lately who I like and who, at the same time, has some behaviors that really frustrate me. He seems incapable of restraining his desire to speak, and he consistently acts in ways that … [Read more...]
Use Intentional Silence To Understand Others
Several years ago, my friend, client, and colleague, Tom Butera called my office shortly after driving by a billboard with the following statement on it: Listen and silent have the same … [Read more...]
Learn From the Past, Don’t Stay There
A key tenet of effective conflict resolution is that conflict resolution discussions are more productive when they focus on finding future actions that will fix the current relationship … [Read more...]
Make Conflict Resolution Behaviors Into Habits
Habits are amazing. Just look at the definition from Dictionary.com: habit - an acquired behavior pattern regularly followed until it has become almost involuntary The last part of that definition … [Read more...]
Positively Impact The Future
If you look through my blog, you will probably notice that Tammy Lenski is one of my favorite conflict resolution bloggers. She consistently has great content at Conflict Zen. This weekend, I … [Read more...]
Be Clear About Your Real Objective
Last week, my wife and my youngest daughter experienced a communication breakdown. In short, my daughter, at age 13, changed her plans without consulting my wife. This created a problem for two … [Read more...]
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