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Guy Harris: The Recovering Engineer

Reflect, Respect, Reengineer, and Reinvent

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Using Apology to De-escalate a Conflict

By Guy Harris

Apology is a powerful — and often under used — conflict resolution tool. One reason for not apologizing that I often hear in my work with clients is the concern that apologizing either totally admits … [Read more...]

Five Ways to De-escalate a Conflict

By Guy Harris

No Threat

Reversing the course of an escalating conflict is a topic that surfaces frequently in my work with coaching clients and workshop participants. I have received emails, blog comments, and twitter … [Read more...]

Seven Reasons to Develop Conflict Confidence

By Guy Harris

At one time, I thought I taught conflict resolution. Over time, I have come to realize that I don't really teach conflict resolution as much as I teach conflict confidence. To resolve a conflict, … [Read more...]

How to Plan a Wedding Reception in Seven Days

By Guy Harris

Last month, my wife created  a miracle. She planned and pulled-off a wedding reception in seven days. Yes, you read that correctly — seven days from decision to wedding and reception. Many … [Read more...]

What CAN You Do?

By Guy Harris

  As I travel around the country to lead workshops, I often hear frustrations with or objections to some of the supervisory/leadership techniques and approaches that I advocate and teach. I … [Read more...]

Three Questions to Consider Before you Speak Assertively

By Guy Harris

Successful conflict resolution depends on the careful application of several communication and relationship building principles and skills. Frankly, it can be complicated and difficult to do. One … [Read more...]

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