I'm conducting two-day Conflict Confidence courses — sponsored by my friend, colleague and co-author Kevin Eikenberry . Here's a quick video I created about my personal journey to develop … [Read more...]
Relate to Your Opponent – A Lesson in Tact
In a conflict, it is often tempting to go on the attack in an effort to make your point. In fact, it's a natural response to a situation you perceive as physically or emotionally threatening in some … [Read more...]
Not Every Question is a Threat
"What religion are you?" The question hung in the air between the two teenagers engaged in a conversation about family rules and expectations. While I do not know this to be true, it appeared to me … [Read more...]
Bad Boss Scenario: You Should Have Known Better #1
I'm experimenting a bit with video shorts to illustrate situations I have observed in my personal experience or heard about in my work with clients and workshop participants. I'm hoping that short … [Read more...]
Using the DISC Model: Four Steps to Success with Others
The video pretty much says it all for this post. It quickly gives you four steps for applying the DISC model for success with others. In a nutshell, the four steps are... Understand the DISC … [Read more...]
Four Ways to Improve Your Communication
If you want to become more effective as a leader, more successful in meetings, or more confident while resolving conflicts, become a better communicator. On the high end of the communication skill … [Read more...]
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