I've written about the power of apology in the past, and today I was reminded of the power of the words "I'm sorry" by a short article I read in the November 23 edition of BusinessWeek magazine. As … [Read more...]
Easy Isn’t Necessarily Best
Yesterday, I stopped at a fast-food restaurant to grab a sandwich. When I pulled into the parking lot, I noticed six or seven cars in the drive through line and no one standing in line inside the … [Read more...]
Conflict Can Be Good
While I often explore thoughts, tips, techniques, and approaches for resolving conflict on this blog, I thought it might be important to acknowledge that conflict can actually be a good thing in some … [Read more...]
Effective Communication Skills: Acknowledge Emotions Before Solving Problems
Recently, I was working through an issue with another person. They were distressed over the results of a process that affects both of us. I helped to create the process. I have authority to change the … [Read more...]
How Would You Define The Problem?
As I watch political campaigns, national debates, business meetings, and family discussions where the rhetoric and emotion increases while the civility and connection decreases, I see a common thread: … [Read more...]
Why I Don’t Want to Be a Tolerant Person
Last week, I attended Shadow Day at my daughter's school. On Shadow Day, parents attend classes with their children. As I sat in her American Literature class listening to a discussion of Nathaniel … [Read more...]
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