As a watch officer on a submarine, I got to “drive the boat.” During my six-hour watch (shift), I led the team that charted course, controlled direction and depth, coordinated atmosphere controls, and … [Read more...]
Assume Benign Intent
My anger was rising. Every time he spoke, I grew more frustrated and irritated. I could feel my blood pressure rising, my face flushing, my lips tightening, and my shoulders hunching forward. I knew … [Read more...]
Four Ways to Improve Your Communication
If you want to become more effective as a leader, more successful in meetings, or more confident while resolving conflicts, become a better communicator. On the high end of the communication skill … [Read more...]
Three Critical Factors to Consider Before You Choose a Communication Technique
Before you start looking for the right communication technique or words to use to convey an idea, you must consider three critical factors. They are not complicated. They are important. Failure to … [Read more...]
Three Power Phrases to Disarm a Verbal Aggressor
When you feel that you have been verbally attacked, it is incredibly difficult to think of the right words to calm the situation and disarm a verbal aggressor. Developing power phrases for use in … [Read more...]
The Difference Between Passive, Aggressive, and Assertive Communication
Communication breakdowns are a common cause for conflict, and poor communication strategies can lead to rapid escalation. Likewise, effective communication strategies can help you correct these … [Read more...]
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