Last week, my wife and my youngest daughter experienced a communication breakdown. In short, my daughter, at age 13, changed her plans without consulting my wife. This created a problem for two … [Read more...]
Pause Before Responding
Just a few days ago, on January 3 to be precise, I sent a conflict resolution tip out on my twitter stream. In that tweet, I said: "Pause before responding. A short pause will help you gain emotional … [Read more...]
Look For Similarities Not Differences
As I write this post, I am sitting in an office in Toowoomba, Queensland, Australia. Tonight I speak to a group of business owners in Brisbane (about 2 hours by car). This is not my first opportunity … [Read more...]
Focus on Behaviors and Not on Your Interpretations
Misinterpreting other people's intentions creates one of the biggest challenges I see in much of my coaching and training work. I suppose this is a natural part of human nature. Often, the only frame … [Read more...]
Develop an Attitude of Curiosity
When I entered my last post , I fully intended to add content to each of the seven communication tips in subsequent entries. As I have attempted to expand on my thoughts from that post this week, … [Read more...]
Seven Ways to Improve Your Communication During a Conflict
Recently, I read a report on what happens in our bodies when we perceive a threat. Our adrenal glands flood our bodies with adrenaline as we prepare to either fight or flee. In that moment, our … [Read more...]
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