Recently, I have been frustrated in a number of conversations when the person I was speaking with asked me a question and then interrupted or hijacked the conversation before I finished my answer. … [Read more...]
Just Say “I’m Sorry”
I've written about the power of apology in the past, and today I was reminded of the power of the words "I'm sorry" by a short article I read in the November 23 edition of BusinessWeek magazine. As … [Read more...]
Easy Isn’t Necessarily Best
Yesterday, I stopped at a fast-food restaurant to grab a sandwich. When I pulled into the parking lot, I noticed six or seven cars in the drive through line and no one standing in line inside the … [Read more...]
Learn to Disagree Without Being Disagreeable
When we interact and work with other people, we will eventually disagree with each other. Sometimes, the disagreement will be over minor issues where we can easily ignore the disagreement. Sometimes, … [Read more...]
