My brother and I have pretty well mastered the art of getting what we want from the humans we adopted. They're pretty nice people, but they don't always understand us immediately. So, we have learned … [Read more...]
Communicating About Change – Connect With Emotions
Today, we had our monthly Group Coaching call for Silver Remarkable Leadership Learning System members. Using the handout from this month's Remarkable Leadership teleseminar as a discussion guide, … [Read more...]
Enabling Process Improvement
For the past several months, I have been working with my friend and colleague Kevin Eikenberry on a number of projects. As part of my responsibility in working with Kevin, I serve as a coach on the … [Read more...]
Just Say “I’m Sorry”
I've written about the power of apology in the past, and today I was reminded of the power of the words "I'm sorry" by a short article I read in the November 23 edition of BusinessWeek magazine. As … [Read more...]
Easy Isn’t Necessarily Best
Yesterday, I stopped at a fast-food restaurant to grab a sandwich. When I pulled into the parking lot, I noticed six or seven cars in the drive through line and no one standing in line inside the … [Read more...]
Effective Communication Skills: Acknowledge Emotions Before Solving Problems
Recently, I was working through an issue with another person. They were distressed over the results of a process that affects both of us. I helped to create the process. I have authority to change the … [Read more...]
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