One day John, a newly promoted supervisor with Fictional Products, met with his boss, Bill, to discuss a new procedure recently mandated by a change to company policy. John was not happy with the … [Read more...]
Question What You Know Is True
When you know that something is true and someone says something to contradict that knowledge, you will likely reject what they said without giving their statement serious consideration. After all, you … [Read more...]
Get Comfortable With Mistakes
One day a few years ago, my daughter and I had to drive about thirty miles on county roads through rural Indiana. Snow was not falling on the day we made this drive. However, there was plenty of snow … [Read more...]
Accept and Acknowledge Feelings to De-Escalate Conflicts
A common reason that conflicts escalate is the perception of threat one or both parties see in the conflict escalation cycle. Taking an action that makes you non-threatening to the other person is a … [Read more...]
Navigating the Emotional Minefield When Giving Performance Feedback
Most supervisors deliver performance feedback to members of their team. A face-to-face meeting is the most common way to deliver feedback. During this meeting, the words you use are only part of … [Read more...]
Change Your Delivery
If you lead others, you are in the change business. When you are in the change business, you will eventually have to deal with resistance to your ideas, the direction you want to go, the new behaviors … [Read more...]
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