"What religion are you?" The question hung in the air between the two teenagers engaged in a conversation about family rules and expectations. While I do not know this to be true, it appeared to me … [Read more...]
Three Things to Consider Before You Start Writing
Ignore these critical considerations when you write, and you could invite a communication disaster. Written messages just might be the most dangerous form of communication. There are so many ways … [Read more...]
Five Questions to Make Sure that You Understand Others Correctly
Have you ever taken an action – either immediately or at some later time – based on what you heard someone say only to find out after you acted (or spoke) that you did not accurately understand their … [Read more...]
Do This If You Want to Guarantee Conflict Escalation
Today, as I sat in an airport business lounge waiting for a flight, I overheard bits and pieces of another traveler's conversation. I wasn't trying to overhear. I just couldn't help but overhear … [Read more...]
Three Actions You Can Take to De-escalate Conflicts
In a previous post on exercising your power of choice to get conflicts under control, I mentioned some specific actions to consider using to de-escalate conflicts. In this post, I'm expanding on … [Read more...]
Group Problem Solving – Give People a Chance to Talk
As I write this post, I am sitting in a hotel room in Anaheim, California preparing to lead a Bud to Boss workshop. In the process of looking over my notes and thinking through the planned events … [Read more...]
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