Today, I read two really good posts concerning the work of Albert Mehrabian. I enjoyed reading and comparing the two interpretations of Mehrabian's work by both Bert Decker and Olivia … [Read more...]
Use Intentional Silence To Understand Others
Several years ago, my friend, client, and colleague, Tom Butera called my office shortly after driving by a billboard with the following statement on it: Listen and silent have the same … [Read more...]
Two Questions to Ask to Ensure Clarity
I am standing at a "laptop bar" in the Orlando Airport, and I am working quickly to post this thought before my plane boards for Indianapolis. I may have actually written this before. I'm in a … [Read more...]
Don’t Give What’s Yours, Don’t Take What’s Theirs
When you enter a conflict conversation with another person, keep this thought in mind: Don't give what's yours, and don't take what's theirs. Here's what I mean by that statement. You are … [Read more...]
Learn to Disagree Without Being Disagreeable
When we interact and work with other people, we will eventually disagree with each other. Sometimes, the disagreement will be over minor issues where we can easily ignore the disagreement. Sometimes, … [Read more...]
Focus on Behaviors and Not on Your Interpretations
Misinterpreting other people's intentions creates one of the biggest challenges I see in much of my coaching and training work. I suppose this is a natural part of human nature. Often, the only frame … [Read more...]
