Apology is a powerful — and often under used — conflict resolution tool. One reason for not apologizing that I often hear in my work with clients is the concern that apologizing either totally admits … [Read more...]
How to Plan a Wedding Reception in Seven Days
Last month, my wife created a miracle. She planned and pulled-off a wedding reception in seven days. Yes, you read that correctly — seven days from decision to wedding and reception. Many … [Read more...]
Three Critical Factors to Consider Before You Choose a Communication Technique
Before you start looking for the right communication technique or words to use to convey an idea, you must consider three critical factors. They are not complicated. They are important. Failure to … [Read more...]
Twenty-seven Years and Lots of Relationships
As I write this post, I am sitting in a hotel in the suburbs of Chicago getting ready for an afternoon session with a client I have known for several years. I am also reflecting on the fact that … [Read more...]
One Way to Head Off a Conflict: Manage Expectations
A little over a week ago, my wife and I drove our daughter from Indiana to Texas to begin her freshman year of college. On the return trip, we drove through Oklahoma. As is common this time of year, … [Read more...]
Learning to Embrace Messiness
Sometimes, life gets messy — as shown by the picture of the living area in my home this morning. When I first walked through this area on my way to get a cup of coffee and some breakfast, I felt a … [Read more...]
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