Today, as I sat in an airport business lounge waiting for a flight, I overheard bits and pieces of another traveler's conversation. I wasn't trying to overhear. I just couldn't help but overhear … [Read more...]
Three Words to Guarantee Conflict Escalation
I tend to notice how people respond to certain words. I guess that's something of an "occupational hazard" for me. As I watch how people respond, I look for patterns. And I see a strong pattern … [Read more...]
Employee Motivation: Compliance or Commitment?
Whether you are trying to resolve a conflict, coach an employee, or correct your child's behavior; you have to wrestle with your real goals. You have to ask yourself, "Do I want compliance or … [Read more...]
Applying the DISC Model: Breaking Through A Common Frustration
Today, I led a DISC communication skills workshop that ended with a role-play exercise to allow participants the opportunity to practice the skills we had been discussing. For many of the people in … [Read more...]
The Difference Between Doing and Mastering
A few months ago, I bought a guitar and started the process of learning to play. A few days ago, I wrote a post about what my motivation to purchase a guitar can teach leaders of all kinds. Today, … [Read more...]
Employee Motivation Tips: The Why Matters
There are two musical instruments I would like to play. One is the saxophone and the other is the guitar. When I was in the fifth grade, my parents placed an order to rent a saxophone for the … [Read more...]
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