Guy Answers the Question:Can Four Styles Really Describe Everyone? One question that frequently comes up when I teach the DISC model is this: "Can you really describe everyone with just four … [Read more...]
Effective Communication Skills: You Don’t Know Until You Ask
A few weeks ago, I was standing in an airport waiting for my return flight to Indianapolis when I overheard a woman ("Mary")* complaining about a flight attendant's ("Sue's") behavior on a previous … [Read more...]
Effective Communication: Begin With The End In Mind
In his classic success text, The Seven Habits of Highly Effective People, Stephen Covey says we should begin with the end in mind. I have seen this concept discussed in a number of ways and in a … [Read more...]
The Positive Runs Out
This afternoon, I recorded a webinar on employee motivation techniques. During the webinar, I discussed a model of human behavior that helps to explain why people do what they do. The main learning … [Read more...]
How To Get People To Do What You Want
This week, I led two-days of Bud To Boss training and participated on two expert panel discussions at a major trade show. All week, I have been sharing my thoughts and insights on communication … [Read more...]
Getting What You Want With Gentle Persistence
My brother and I have pretty well mastered the art of getting what we want from the humans we adopted. They're pretty nice people, but they don't always understand us immediately. So, we have learned … [Read more...]
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