Recently, I was working through an issue with another person. They were distressed over the results of a process that affects both of us. I helped to create the process. I have authority to change the … [Read more...]
Righteous Without Being Self-righteous
The inspiration for this post comes from a book about Abraham Lincoln. Many years and probably more than 100 books later, I have long since forgotten which book gave me this thought. So, with … [Read more...]
Look For Similarities Not Differences
As I write this post, I am sitting in an office in Toowoomba, Queensland, Australia. Tonight I speak to a group of business owners in Brisbane (about 2 hours by car). This is not my first opportunity … [Read more...]
Seven Ways to Improve Your Communication During a Conflict
Recently, I read a report on what happens in our bodies when we perceive a threat. Our adrenal glands flood our bodies with adrenaline as we prepare to either fight or flee. In that moment, our … [Read more...]
Beware of Labels
No one would talk so much in society, if he only knew how often he misunderstands others. - Johann Wolfgang von Goethe, 1749-1832, German playwright/poet When dictators come to power, they often use … [Read more...]
Listen More and Speak Less – 5 Steps to Become a Better Listener
As a coach and consultant, I spend lots of time listening to people describe their situation, their problem, their frustration, etc. My clients expect me to offer insights, knowledge, and perspectives … [Read more...]
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