Reversing the course of an escalating conflict is a topic that surfaces frequently in my work with coaching clients and workshop participants. I have received emails, blog comments, and twitter … [Read more...]
Seven Reasons to Develop Conflict Confidence
At one time, I thought I taught conflict resolution. Over time, I have come to realize that I don't really teach conflict resolution as much as I teach conflict confidence. To resolve a conflict, … [Read more...]
Five Common Responses to Conflict
In my work with clients of all kinds, I have noticed five basic types of response to conflict. I see people who are... Conflict Rock Stars Conflict Rock Stars are almost always in control of their … [Read more...]
What CAN You Do?
As I travel around the country to lead workshops, I often hear frustrations with or objections to some of the supervisory/leadership techniques and approaches that I advocate and teach. I … [Read more...]
Three Questions to Consider Before you Speak Assertively
Successful conflict resolution depends on the careful application of several communication and relationship building principles and skills. Frankly, it can be complicated and difficult to do. One … [Read more...]
Can Every Conflict Be Resolved?
I often get asked if every conflict can be resolved. Since I work with leaders and teams to resolve workplace conflicts and to build the confidence people have to address conflicts, I think it's a … [Read more...]
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