Guy Shares Two Questions to HelpYou Control Your Anger A question that often comes up in my conversations and training sessions regarding conflict resolution is this: How do I control my … [Read more...]
Resolving Conflict Lesson: Watch Your Step
When it comes to conflict, none of us is immune to our emotional triggers. Just yesterday, I had an interchange with someone close to me (not in my family, but still close) that didn't go very … [Read more...]
Effective Communication Skills: You Don’t Know Until You Ask
A few weeks ago, I was standing in an airport waiting for my return flight to Indianapolis when I overheard a woman ("Mary")* complaining about a flight attendant's ("Sue's") behavior on a previous … [Read more...]
Effective Communication: Begin With The End In Mind
In his classic success text, The Seven Habits of Highly Effective People, Stephen Covey says we should begin with the end in mind. I have seen this concept discussed in a number of ways and in a … [Read more...]
Daylight Savings Time Observations: We Tend to Go Negative
As I listened to the the news on both radio and television this Friday, nearly every mention of the switch to Daylight Saving Time brought on some mention of the "loss of one hour" we would experience … [Read more...]
“It’s cold in here” and Other Fighting Words
This post continues the thought I introduced in my last post - stating opinions as facts. I have noticed that people often state their ideas in a factual way when they are actually only opinions or … [Read more...]
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